Frequently Asked Questions
Everything you need to know about our premium planners, organizers, and stationary accessories.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 5 business days within the continental US. International shipping times vary by location, usually ranging from 7 to 14 business days.
What is your return policy for planners and organizers?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Are your leather organizers made from genuine leather?
Yes, our premium collections are crafted from high-quality, genuine full-grain leather. We also offer a range of high-performance vegan leather and textile alternatives for different preferences.
How do I know which refill size fits my Filofax?
Each product page includes a detailed size guide. Our standard sizes include Pocket, Personal, A5, and A4. Ensure you check the ring mechanism alignment and page dimensions before purchasing refills.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.